Welcome to Payactiv
Don’t have a smartphone? You can create an account online from the benefits section of the My Total Rewards site.


Scroll down to learn more
Financial wellness at your fingertips
Access earned wages
Get up to 50% of your earned wages 1 before payday and choose how to use them. You can transfer wages to your bank or card, pickup cash, or pay a bill, whether you’re using Payactiv on your phone or computer.
Spend smarter
When you link your bank or cards, Payactiv spending insights can help you build good spending habits.
Save as you go
Set money aside each paycheck to help you reach your saving goals.
How it works
Access your earned wages
Your worked hours turn into accessible wages with Payactiv
Tackle daily expenses
Use wages to pay for what you need – there are no fees with instant transfer to a Payactiv Visa® Card, or with next-day transfers to your bank account or debit card
Automatically settle funds
On payday, the wages will be accounted for on your paycheck
How does it work?
Payactiv gives you access to the money you worked for but haven’t been paid yet. The money you access is then accounted for in your next paycheck, giving you the flexibility to pay for things on your own schedule.
You can get early access to a maximum of 50% of your earned wages, up to $750. Please note, this does not include any commissions earned.
Your earned wages are a percentage of your estimated net wages (gross wages minus estimated taxes and other deductions). For example, if you have earned $500 gross wages. We estimate 10% will go towards taxes, giving you $450. We then give you 50% of this estimated net for an available balance of $225.
Remember, the Payactiv card is not your Macy’s, Inc. paycard.
How is my EWA balance calculated?
Your accessible EWA balance is a percentage of your estimated net wages (gross wages minus estimated taxes and other deductions).
Does my ACCESSIBLE EWA balance affect my paycheck?
Does my OUTSTANDING EWA balance affect my paycheck?
What do I need to sign up?
All you need is your name, phone number, and employee ID!
Does Payactiv charge any fees?
It’s free to transfer your earned wages to a bank account (1-3 business days) or to your Payactiv Visa® Card* (same-day). It is also free to apply your earned wages toward an Uber ride or bills in the Payactiv app. Other expedited disbursement options are available for $1.75 or less.
How long does it take to get Earned Wage Access funds?
Transfers to bank accounts and other debit/prepaid cards are completed within 48 hours. However, if you select a Walmart cash pick up or an instant transfer to a bank account/debit card, the money is available immediately. Transactions made after 12:50 p.m. EST Monday – Friday, are processed the next business day.
What happens on payday?
Money you have accessed early will show as an “Earned Wage Access” on your paycheck.
I worked yesterday, why isn't the accessible amount showing?
It’s possible that Payactiv hasn’t received your hours. That information is usually shared at the end of each day, but if you continue to see an incorrect accessible amount, please check your time clockings or contact your People Leader to make sure your hours were recorded correctly.
Can I use Payactiv with my existing cards?
Yes! Payactiv is compatible with most debit, prepaid, and payroll cards.
What's the catch?
There is no catch! It’s just your money in your hands. It’s not a loan and has no hidden fees. Ever.
How do I get started?
You can download the Payactiv app from the Apple/Google stores. Once downloaded, just:
- Create an account in the app
- Verify Macy’s, Inc. as your employer
- Enter your employee ID
- Choose the amount you want to access
- Select how you want to receive your wages
And that’s it! From there, feel free to explore the app, where you can link your bank account, use our financial tools, and more. Welcome to Payactiv!
If you’re on a computer, just head to My Total Rewards on My IN-SITE and walk through the same flow from your computer!
Who do I call with questions?
Questions about Payactiv? Need help signing up? Payactiv Customer Services representatives are available 24 hours a day, 7 days a week:
- Phone: 1.877 937.6966
- Email: support@payactiv.com
- Chat: www.payactiv.com/help
