Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore […]
California’s Department of Financial Protection and Innovation (DFPI) announced finalized regulations for the earned wage access (EWA) industry earlier this week. Payactiv’s existing service model is already fully compliant with these regulations, and we are proud to continue providing our […]
Can you believe open enrollment season 2025 is just around the corner? Yes, it’s that time of year again, when your employees get the chance to evaluate their current benefits, compare plan options, and select the best benefits for them […]
Whether it’s a medical bill, a broken appliance, or an auto repair, financial emergencies and unexpected expenses can happen to anyone. Many workers are unprepared to deal with these unwelcome surprises. Employees in such situations often turn to their employers […]
Retail is the US’s largest private-sector employer, contributing $5.3 trillion to the annual GDP and supporting more than 1 in 4 jobs in the country (55 million working Americans). However, the retail industry is plagued by high turnover rates that […]
Great staff is a critical element of success for every quick-service restaurant (QSR). However, the industry is renowned for its extremely high turnover rate. As of May 2024, the average employee turnover rate in the restaurant industry was 5.5%, compared […]
Ask people what “dignity” means, and you’ll likely get a broad spectrum of answers. Dignity is a complex concept. At its most basic level, it refers to the right to be valued and respected for one’s own sake. It can […]
As the fall approaches, so too does the annual open enrollment season for employee benefits—the period during which employees have the opportunity to review and adjust their benefits plans for the upcoming year. These plans typically include health insurance, retirement […]
A ‘B Corp’ is a designation that reflects a company’s dedication to social and environmental good practices beyond just profit. It’s a seal of the organization’s unwavering commitment to transparency and accountability and desire to positively impact society and the […]
Employee retention is an indication of an organization’s ability to retain a stable workforce. It shows the number of employees who stay with a company for a certain period of time compared to their total number of employees over that […]
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